![]() MDREAMS.COM returns will be accepted up to 30 days from purchase date.Items purchased at a n MDREAMS store or another online store other than MDREAMS.COM may not be returned to here and we advise you to contact the retailer of purchase. If for any reason you are dissatisfied with a purchase, we'll assist you with a prompt refund upon the conditions outlined. We take pride in our reputation for quality and value. RETURN SHIPPING: The customer is responsible for the RETURN Shipping fee. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. These charges must be paid by the recipient of the parcel. These charges will be applied upon purchasing the goods.Īny customs or import duties outside are charged once the parcel reaches its destination country. Orders outside Hong Kong will be charged according to the Duties and Taxes stipulated by the Country in which the purchase was made. To keep our shipping and handling rates low, we reserve the right to combine shipments, choose the delivery carrier and method of shipping at our own discretion. We reserve the right to change or discontinue FREE SHIPPING at any time. Your order will not be REFUNDED if the goods are proven to be delivered to the premises (IE: Reference Courier Tracking information) however have not been received for some reason.If your order delivered at an unattended premise and no signature is received this also constitutes a transfer of responsibility.If you have specified a recipient who is not you, (for example: a gift) then you accept that evidence of a signature by them as evidence of delivery and fulfilment by MDREAMS.COM and transfer of responsibility in the same way.We require a signature for any goods delivered at which point responsibility for your purchased goods passes to you.We ensure your order during the time of transit until it is delivered to your specified delivery address.This enables us to provide you with an economical shipping charge. Shoes may be shipped in a plastic bag (not shoe box).After order is shipped, you will receive a tracking number by email to conveniently track the status of your order.Please specify the relevant SF station or smart cabinet address on the shipping address for arrangement. Hong Kong's remote areas (lists) are limited to SF thresholds or smart cabinets. In the period of offer, SF Express cash on delivery is available for customers in these areas. It is NOT including Hong Kong's remote areas. FREE Delivery (Hong Kong only) for in-season items only.Customer is responsible for all duties and surcharges that may be imposed by the country of destination.Other overseas remote areas ( see list of postal code numbers) require additional surcharge that will be calculated and displayed at the checkout.For consolidated orders, shipment arrangement may be altered to cater for this. If there are a large number of items in your order, we may ship order in batches.Order processing time may be postponed due to Hong Kong holidays, weekends and special sales.Unexpected delays in delivery may by happen due to the pandemic impact. The above shipping times are estimates only.Our chosen carriers indicated below guarantee you the fastest delivery and the ability to TRACK your order the whole step of the way. Upon receiving your order we choose the courier that can get your product to you fastest. Deliveries are typically made Monday through Friday. HOW WILL MY ORDER SHIP? Your order means a lot to us, which is why we are dedicated to providing fast, safe, and reliable delivery services for all of our products.
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